Our Terms of Sale
Review below the principal order, payment, delivery, return and warranty terms applicable to dealer and corporate sales made through Duna.com.tr.
Sales Structure and Membership
Duna.com.tr is a B2B sales platform intended for dealers and corporate customers engaged in commercial or professional activities.
Our sales are wholesale and are made to customers who register on our website with their company details and whose memberships are approved.
Orders are placed through Duna.com.tr. To maintain up-to-date and consistent pricing, price information is not provided by telephone.
Prices and Payment
Current product prices, stock information and payment options can be viewed after signing in to your membership account.
Unless otherwise stated on the website, product prices exclude VAT; VAT is added separately to the order total.
Credit card instalment options are displayed on the payment screen according to the card used, the issuing bank and the agreements in effect on the payment date.
Price Updates and Promotions
Product prices may be updated before an order is completed due to changes in exchange rates, supply conditions and costs.
For completed orders, the price and payment terms approved at the time of ordering shall apply.
Promotions apply subject to the specified dates, stock availability and participation conditions. Promotions commencing at a later date do not create any retrospective entitlement for previously completed orders.
Shipping and Delivery
Orders are shipped through our contracted carrier, DHL eCommerce.
For orders of TRY 3,000 or more, the shipping charge is covered by our company.
For orders below TRY 3,000, the shipping charge is calculated based on the total dimensional weight of the products and the contracted carrier tariff, and is added to the order total.
Product Images and Technical Information
Product images and technical descriptions on our website and in our catalogues are provided to introduce the products and help customers select the correct product.
Manufacturers may change product designs, packaging or technical specifications without prior notice. Therefore, minor differences may exist between the appearance of a product and older catalogues or images.
Changes reported to us are updated on our website as soon as reasonably possible. We recommend reviewing the current product description on the website before placing an order.
Return Conditions
Return requests must be submitted to Duna Customer Services within 15 days of delivery and before the product is sent back.
For returns that are not attributable to our company, such as an incorrect order or a change in requirements, the shipping charge shall be borne by the sender.
The returned product must be unused, complete, undamaged, in resalable condition and retain its original packaging. Returns of products that do not meet these conditions may not be accepted.
Warranty and Technical Service
Before shipping a product for a warranty claim, Duna Customer Services must be contacted to obtain the relevant shipping instructions.
Contracted carrier charges relating to faults determined to be covered by warranty following technical service inspection are covered by our company.
Shipping charges for consignments sent by a method other than that specified by Duna, or without prior notification, may be borne by the sender.
Important Checks When Receiving a Shipment
Before accepting your shipment, inspect the outer packaging. If the box shows signs of crushing, tearing, moisture, opening or impact, ask the courier to prepare a Damage Assessment Report.
Where possible, open the package in the presence of the courier and inspect the products. If any product is damaged or missing, take photographs of the package, product and shipping label.
If you discover damage after delivery, do not use the product. Retain the packaging and shipping label, and contact Duna Customer Services as soon as possible with your order number and photographs. A Damage Assessment Report helps the process to be concluded more quickly.