This document applies to business-to-business (B2B) orders placed through www.duna.com.tr for commercial or professional purposes.
B2B transaction information: The BUYER acknowledges and declares that the order is placed within the scope of commercial or professional activities and not for personal consumption. This transaction is not a consumer transaction. Mandatory provisions of applicable legislation remain in force.
1.1. These Pre-Contractual Information and Terms of Sale for Commercial Orders apply to orders placed by the BUYER through the www.duna.com.tr website within the scope of commercial or professional activities.
1.2. The BUYER acknowledges and declares that the order is placed within the scope of commercial or professional activities and not for personal consumption, and that the BUYER acts as a merchant, tradesperson, self-employed professional or taxpayer.
1.3. This transaction is, by its nature, a business-to-business sale. Accordingly, Law No. 6502 on Consumer Protection and the Distance Contracts Regulation applicable to consumer transactions do not apply. Mandatory provisions of applicable legislation remain in force.
1.4. The BUYER acknowledges and declares that the information provided during website registration and ordering is accurate, current and belongs to the BUYER, and that the person placing the order is authorised to act on behalf of the BUYER.
The names, quantities, unit prices and total prices of the products included in the order are shown below:
| Product | Quantity | Unit Price | Total Price |
|---|---|---|---|
| %URUN_ADI% | %URUN_MIKTAR% | %URUN_BIRIM_FIYAT% %URUN_FIYAT_BIRIM% | %URUN_TOPLAM_FIYAT% %URUN_FIYAT_BIRIM% |
The product, price, tax, discount, shipping and other cost information displayed on the order screen forms an integral part of the order.
3.1. Before confirming the order, the BUYER reviews and electronically approves the principal characteristics, quantities and prices of the products, the payment method, delivery information and total order amount.
3.2. Receipt of the order by the system is notified to the BUYER electronically. The order is processed after stock, payment and current account checks have been completed.
3.3. If there is an obvious material error in stock or price information, supply of the product becomes impossible or payment is not completed, the SELLER may inform the BUYER and cancel the order wholly or partially.
3.4. If any amount has been collected, it is refunded to the BUYER in accordance with the payment method used or, by agreement of the parties, credited to the BUYER’s current account.
3.5. If the ordered product cannot be supplied, a different product may only be sent with the BUYER’s express approval.
4.1. Current wholesale prices of the products are determined according to the commercial conditions and discount rates assigned to the BUYER’s membership account.
4.2. VAT is added to product prices unless expressly stated otherwise on the order screen.
4.3. Price changes made before the order is confirmed are reflected on the order screen. Confirmed orders are not affected by subsequent price changes, except in the event of an obvious material error or mutual agreement between the parties.
4.4. Credit card payments are subject to approval by the relevant bank and payment institution. Instalment options, commissions and payment conditions may be determined by the relevant bank or payment institution.
4.5. If the product price is not paid, payment is cancelled or the amount collected is not transferred to the SELLER, the SELLER has no obligation to deliver the product.
5.1. Products are sent through a carrier or logistics company to the delivery address specified by the BUYER when placing the order.
5.2. The delivery period is determined by taking into account product availability, order quantity, payment approval, the delivery address and the commercial conditions agreed between the parties.
5.3. Depending on stock and dispatch status, the products included in the order may be sent in partial shipments after the BUYER has been informed.
5.4. The SELLER covers the shipping charge when the specified order value thresholds are met. For orders below the relevant threshold, the shipping charge shall be borne by the BUYER.
5.5. The BUYER shall bear the cost of re-dispatching consignments that could not be delivered due to incorrect or incomplete delivery information, no one being present at the delivery address or other reasons attributable to the BUYER.
6.1. The SELLER prepares the products in accordance with the quantities and characteristics specified in the order, complete and suitable for shipment, and delivers them to the carrier.
6.2. The BUYER is responsible for inspecting the packages and products at the time of delivery. If the packages show crushing, tearing, moisture, opening or similar transit damage, the courier must be asked to prepare a Condition Assessment Report.
6.3. Notifications concerning damaged or incomplete delivery must include the order or invoice number, product information, photographs and the courier report, if available, and be submitted to the SELLER.
6.4. The absence of a courier report may affect the determination of transit-related damage and any claims made against the carrier.
6.5. In commercial sales between merchants, defects clearly visible at delivery must be reported to the SELLER within two days of delivery. For defects that are not clearly visible, the BUYER must inspect or cause the product to be inspected within eight days of delivery and report any defect identified within that period.
6.6. Latent defects that cannot be identified through an ordinary inspection must be reported to the SELLER without delay after they become apparent. The mandatory provisions of the Turkish Commercial Code and the Turkish Code of Obligations remain applicable.
7.1. B2B sales are not subject to the unconditional 14-day right of withdrawal applicable to consumer transactions.
7.2. Return requests, other than for defective or incorrectly shipped products, are subject to the SELLER’s prior written approval.
7.3. Products approved for return must be unused, unassembled, suitable for resale and in their original box and packaging, together with all accessories, documents and components.
7.4. Returns of products that have been used, damaged, have damaged packaging, are incomplete or are not suitable for resale will not be accepted.
7.5. Products specially imported, manufactured, sized, packaged or procured to order for the BUYER cannot be returned, without prejudice to provisions concerning defects and warranties.
7.6. For returns requested by the BUYER and approved by the SELLER, the shipping charge shall be borne by the BUYER. For returns resulting from an incorrect shipment or an accepted warranty claim, the shipping charge shall be borne by the SELLER.
7.7. Products sent under warranty must be shipped through the contracted MNG Cargo service after shipping approval has been obtained from the SELLER. The BUYER shall bear the shipping charge for consignments sent through a different carrier.
7.8. When returning orders for which a corporate invoice has been issued, the BUYER must issue a return invoice or the required electronic document in accordance with applicable tax legislation.
7.9. Returns sent without the SELLER’s prior written approval may not be accepted.
8.1. Products under warranty are assessed in accordance with the warranty certificate supplied with the product, the manufacturer’s or importer’s warranty conditions and applicable legislation.
8.2. Faults caused by use contrary to the instructions, incorrect installation, user intervention, improper storage, overloading, normal wear or external factors may be assessed as being outside warranty coverage.
8.3. A product sent for warranty inspection must be accompanied by a description of the fault, invoice or order information and any other documents considered necessary.
9.1. Product images, dimensions, colours and technical descriptions on the website and in printed catalogues are provided for information purposes.
9.2. Due to changes that manufacturers may make during product development and production, the packaging, colour or appearance of the delivered product may differ from catalogue images.
9.3. Changes affecting the product’s principal function, quality or characteristics expressly agreed in the order are notified to the BUYER.
9.4. Technical changes known to us are updated on the website as soon as reasonably possible.
Natural disasters, fire, epidemics, war, strikes, import or export restrictions, customs procedures, interruption of transport, energy or communications infrastructure failures, cyberattacks and similar circumstances beyond the reasonable control of the parties are considered force majeure.
A party unable to fulfil its obligations due to force majeure informs the other party within a reasonable period. The parties may mutually agree to postpone, partially fulfil or cancel the order.
11.1. This commercial relationship is governed by Turkish law.
11.2. Disputes shall be subject to the jurisdiction of the courts and enforcement offices authorised by law, taking into account the parties’ status as merchants and the jurisdiction rules under applicable legislation.
11.3. The parties’ electronic order records, invoices, dispatch notes, emails, Registered Electronic Mail (KEP) messages, payment records and system records may be used as evidence within the framework of applicable legislation.
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