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Is it safe to pay by credit card?
The credit card information you enter on the payment page is transmitted over a secure connection to the relevant bank or authorised payment service provider for the purpose of processing your payment. DUNA does not store your full credit card number in plain form within its own systems, and your card security code is not retained after the payment transaction has been authorised.
Our website uses HTTPS/TLS encryption technology. This technology ensures that information transferred between your browser and our website is transmitted over an encrypted connection. The secure connection is used not only during payment but also on pages where membership, account and order transactions are carried out.
Depending on the nature of the transaction and your bank’s practices, 3D Secure or similar additional authentication methods may be used for credit card payments. You may be redirected to your bank’s authentication page or mobile banking application, or you may be asked to verify the transaction using a one-time password.
Once your payment has been authorised by the bank and your order has been successfully recorded in our system, a confirmation message containing your order number will be displayed. If your bank authorises the payment but you do not see an order confirmation message, please contact DUNA Customer Service before attempting the transaction again.
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How can I pay by bank transfer or EFT?
To pay for your order by bank transfer or EFT, select the relevant option at the payment stage and click the Complete Order button.
Once your order has been created, enter the order number displayed on the screen in the payment description field of your bank transfer or EFT transaction. This information enables us to match your payment with the correct order.
As incoming payments are checked regularly, you are not required to submit a separate payment notification. If you wish, you may log in to your account and notify us of your payment using the Bank Transfer Notification Form.
For order payments received in our bank account and approved by 16:00 on weekdays, the products are handed over to the carrier on the same day.
You can track the approval status of your bank transfer through the Customer Service > My Orders section of your membership account.
Our bank and IBAN detailsBank Branch IBAN Garanti BBVA Perpa TR63 0006 2000 4590 0006 2988 00 Yapı Kredi Kavacık TR63 0006 7010 0000 0072 3910 34 Akbank Perpa TR30 0004 6006 3388 8000 0269 26 Akbank Kavacık TR91 0004 6009 6488 8000 0563 23 TEB Karaköy TR98 0003 2000 0000 0042 9091 14 Türkiye İş Bankası Cihangir TR85 0006 4000 0011 0140 2646 50 Türkiye İş Bankası Perpa TR47 0006 4000 0011 1880 2924 62 -
How is my invoice issued and delivered?
The invoice for your order is issued using the company name, tax office, tax identification number and billing address registered in your Duna.com.tr membership account.
Depending on your company’s taxpayer status, an e-Invoice or e-Archive Invoice is issued for your order and delivered electronically.
To ensure that your invoice is issued with the correct information, please check the company and billing details in your membership account before completing your order.
Requests to amend an invoice that has already been issued are evaluated in accordance with applicable legislation and the current status of the order. For assistance with your invoice, please contact DUNA Customer Service and provide your order number.