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You can reach our customer service team via email, phone or live chat. You can also contact our customer service team to track your order status or get information about returns.

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Q: Who can become a member and place orders?

Duna.com.tr is a B2B sales platform for resellers and corporate customers engaged in commercial or professional activities. Company information must be entered completely and accurately during the membership application. Once the company details have been reviewed and the membership has been approved, members may place orders through Duna.com.tr. Duna.com.tr’s current sales structure is exclusively for businesses; sales are not made to individuals or end consumers.

Q: Do you offer spare parts and technical service support?

Depending on the type of product, DUNA provides technical service support and assistance with available spare parts for products that it imports or distributes. To enable us to assess your request, please provide the product’s brand, model or product code , serial number where applicable, and details of the required part or the fault you have encountered. Providing photographs of the relevant part or fault will help us evaluate your request. Spare-part compatibility and availability may vary depending on the product. Once your request has been reviewed, you will be informed about the available technical service or spare-part options. Before sending the product for technical service, please contact DUNA Customer Service to obtain the relevant shipping instructions.

Who can become a member and place orders?

Duna.com.tr is a B2B sales platform for resellers and corporate customers engaged in commercial or professional activities.

Company information must be entered completely and accurately during the membership application. Once the company details have been reviewed and the membership has been approved, members may place orders through Duna.com.tr.

Duna.com.tr’s current sales structure is exclusively for businesses; sales are not made to individuals or end consumers.

How can I obtain a product users manual?

If you require a user manual for a product purchased from DUNA, please contact DUNA Customer Service.

To ensure that your request is assessed for the correct product, please provide the product’s brand, model or product code. You may also include the relevant order or invoice details in your message.

Available operating and safety documentation for the relevant product will be provided in accordance with the nature of the product and applicable legislation.

Do you offer spare parts and technical service support?

Depending on the type of product, DUNA provides technical service support and assistance with available spare parts for products that it imports or distributes.

To enable us to assess your request, please provide the product’s brand, model or product code, serial number where applicable, and details of the required part or the fault you have encountered. Providing photographs of the relevant part or fault will help us evaluate your request.

Spare-part compatibility and availability may vary depending on the product. Once your request has been reviewed, you will be informed about the available technical service or spare-part options.

Before sending the product for technical service, please contact DUNA Customer Service to obtain the relevant shipping instructions.

How can I contact DUNA Customer Service?

You can contact our Customer Service team through the following channels between 08:30 and 17:45 on weekdays and between 09:00 and 12:30 on Saturdays:

Telephone: Call our head office at +90 212 222 72 20.
WhatsApp Sales Line: Send a message to +90 532 432 08 96.
Contact Form: Write to us using the form on the Contact page of our website.

You can contact us through:

- Our call center at 0216-6931500

- Writing us on our web site clicking the Contact Us link

- Writing us on our Facebook page facebook.com/duna.dis.ticaret